Experience
Technical Project Manager, Education Dynamics, 02/08–06/10
- Managed technical projects and workflow for a medium-sized lead marketing organization
- Coordinated implementation of 3rd party vendor solutions for SEO and media teams
- Initiated, documented, and managed company-wide business processes
- Implemented workflow improvement solutions company-wide
- Tracked performance and prepared reports on team metrics
- Coordinated and maintained efficient workflow for 20+ technical team members in 3 locations
- Administrator for company-wide web based issue tracking tool
Project Manager, contracted at Microsoft, Information Workers New Markets Team, 08/03–11/03
- Researched and authored user assistance design specifications
- Created project plans and tracked milestones using MS Project
- Met milestones and accomplished tasks on or before target date
- Used negotiation and diplomacy skills to achieve consensus and meet project goals
Project Manager contracted at Microsoft, Global Outsourcing, 3/02–03/03
- Managed development of a precedent-setting system of business processes
- Designed and maintained project website, timelines, style guides, and risk and action logs
- Chaired core team meetings to achieve consensus and secure process approval
- Wrote, designed, edited, and published web content, business processes, and project documents
Related Experience
Senior Technical Writer, contracted at Microsoft, Windows Server User Assistance, 01/07-1/08
- Spearheaded Windows Vista SP1 beta deployment and evaluation guides
- Coordinated virtual team collaboration for Vista SP1 beta guides, gathered information from widely scattered individuals and product groups
- Established effective processes for creating Windows Compute Cluster Server whitepapers and Microsoft Operations Manager management pack readmes
Senior Technical Writer, contracted at Amazon.com, WebStore by Amazon, 09/06-12/06
- Created suite of documentation for WebStore by Amazon and updated existing content
- Delivered accurate, high quality content on schedule for three software release sprints
- Collaborated with project management, usability, and web design to create a new merchant self-servicing landing website
Senior Technical Writer, contracted at Microsoft, MS Experience User Assistance, 09/05–09/06
- Managed multiple releases of OPK and WAIK readme documents
- Contributed highly technical content for the OEM Pre-Installation Kit (OPK) and Windows Automated Installation Kit (WAIK)
- Ensured user-friendly error messages and OPK content related to Windows System Image Manager (Windows SIM), a software application used for Windows Vista installations
- Created documentation for component settings in the Unattend help file, part of the OPK
Technical Writer 2, contracted at Microsoft, Developer Division User Education, 04/04–04/05
- Major contributor to Microsoft Solutions Framework (MSF) 4.0 Agile
- Collaborated on the development of an XML schema to customize process guidance
- Authored whitepaper introducing Microsoft Solutions Framework 4.0
- Awarded Employee of the Month by Volt Technical Services for July 2004
Technical Writer 2, contracted at Microsoft, Product Support Services 11/03-02/04
- Planned, designed, and wrote online help file for the Microsoft Customer Reporting Framework, an internal web-based application
- Created the project plan and established clear milestones for each phase of the project
- Researched and wrote all content for the help file using RoboHelp HTML X4.1
- Gathered and edited screenshots in jpeg and bmp formats using SnagIt 7.0
- Successfully coordinated with project managers to complete the project efficiently
- Updated Federal Aviation Administration mandated process documentation
- Coordinated with subject matter experts to assure technical accuracy of documentation
Technical Writer 2, contracted at Microsoft, Human Resources Information Technology 06/00-06/01
- Created the documentation plan, wrote and coordinated the release of documentation for Microsoft Review using RoboHelp HTML
- Designed and conducted usability studies that significantly increased user satisfaction
- Produced online help, sitemaps, and process flows for third party vendor ASP application
- Wrote and edited quick guide to introduce users to new ASP application
- Attended bug triage and prototype meetings as a strong advocate for user education, giving input that resulted in changes to website design, icons, and user processes
- Significant contributor, managed, designed, wrote, copyedited, and coordinated the release of the documentation suite for RealJukebox 1.0/2.0
- Created SDK for the production of metadata packages
- Organized and conducted usability testing that resulted in changes to the graphical user interface and the redesign of tutorial format
Other Experience
High School English Teacher, Kennewick/Snoqualmie School Districts, 1994–1999
Political Science Instructor, Spokane Falls Community College, 1994–1995
